Apple IPhone 4 Hell news from an Apple Lover by Suzannah B. Troy

I have bought every Iphone model since the first one.   I wrote Apple constantly telling them if I had a better quality camera with zoom I could have made the Giuseppi Logan documentary on my phone, hopefully the first to make a doc on their phone and show at Sundance.

When the 3GS came I had no problem picking up the new model but this time around it was Apple hell.

As far as I am concerned, the Apple Store that I had my IPhone reserved at, in my opinion  "stole my Iphone" and gave it to someone else.  The Apple manager claimed I was sent a notice that if I did not pick up the phone within 24 hours the phone would be given away.

We searched my mail and we could not find any such notice.

My last experience with the 3GS which gave me no clue nor did any Apple sales person that I might have to stand in line for many hours, perhaps even half a day.

If any sales person had told me that I would have to stand on line for hours, I would have said mail it to me when I reserved my IPhone.   I have had occasional problems finding emails, contact info, dates in my calendar but I can't tell if that is NYC's hectic pace, me or tech.

I did not have the new IPhone mailed to me because I read in The New York Post thieves were stealing IPads right in front of the Apple Store on the Upper West Side.  I thought if my IPhone gets stolen better it is stolen being delivered to the Apple Store than to me.

Big mistake.

Although the dynamo Steve Jobs has battled cancer when it came to picking up Iphones at stores in NYC it was only the young and fit,  for people that have time and stamina to stand on line.  Also people wealthy enough to pay people to stand on line and for celebrities as exposed by The New York Post including, Jason Bateman who was booed as Bateman past the reason Apple is a success, loyal customers.   Steve Jobs and Woz and many others are extremely rich -- thanks to  the loyal long term customers...like those that stood in line for enormous amounts of time that Bateman just breezed past.  Thank goodness for booing.

I have had 2 knee surgeries and I have other health issues that would make the line impossible.  I was stunned at the insensitivity by Apple  to people with handicaps and health issues but it seemed  Apple got carried away in the marketing and did not give a dam about their customers except for those willing and healthy enough to stand on line for hours and in NYC it was close to 90 degrees.

I love Apple and they radically changed my life and others I have helped like Giuseppi Logan for the better but this rates as the most awful Apple experience ever.

Everytime I walked up to a Apple customer service person and asked about the long lines and the wait -- it was their responsibility to warn me if you don't pick up your phone you reserved in 24 hours it will be given away.  I was never told that.

http://www.youtube.com/watch?v=l2ME0sWl8kM

I thank Apple computer in the YouTube above for helping me to help Giuseppi Logan reunite with his son 40 plus years later who thought his Dad was dead.   I believe my filming Giuseppi, using Imovie, Apple teacher Ben teaching me how to put my work on YouTube helped Giuseppi Logan to make his first record in 40 years and to give his fans who bought his records in the 1960's great joy that he was in fact alive, eager to compose more music and more...

http://www.youtube.com/watch?v=UTssjT9rAmQ

Here is the video I found right away when I posted my first YouTube on Giuseppi Logan


http://www.youtube.com/watch?v=cSb-JgMIeuA
I never imagined the little boy in this YouTube from a british film maker thought his father had died and I would reunite them 44? years ago....   My first YouTube of Giuseppi Logan playing Begin the Beguine and the clip on YouTube by the British film maker were written up in Signal to Noise by the publisher Peter Gershon in his powerful piece "Out from the Shadow".

I felt my YouTube series, Pete's powerful piece, Giuseppi's drive to continue to compose, play is about being so lost and yet so late in life finding some kind of dignity and redemption through the power of music and for me the power of Apple teaching me and opening up my world with their technology and education.

If I had the IPhone I got today and was filming with the phone 2 years ago I believe I would have had the first film made and edited on an Iphone.

With the new IPhone I can now do this and with the lessons I learned in Apple one on one.

Throwing out my Dell and buying an Apple MacBook was the best choice I made.  Wish I had had an Apple as a kid.  I can't imagine how much better my life would have been.

Buying this newest Iphone was an awful experience.  I would never reserve an Iphone and pick up at an Apple store ever again.   It was like age and health discrimination with no warnings.  It wasn't pretty to put it mildly and the communication on this and the fact APPLE WOULD GIVE AWAY YOUR PHONE if you didn't pick it up in 24 hours and I did not know this is just DISGUSTING.

It was a rotten apple experience but Apple is so good and their teaching and support is out of this world, excellent I am sticking with Apple.

I can only say this was the worst experience ever in my short love affair with Apple and the IPhone nightmares of calls dropping still lives.  I try to remind myself to hold the phone anywhere but on the sides at the bottom because it disrupts the antenna but telephone calls are dropping.

I was interested in buying the protective cover called a bumper but they were all sold out.

Another Apple hell note:  I was forced to sign another 2 year contract with AT&;T.  I deeply resent being forced to sign contracts for years with companies that are providing service that is not as good as let us say Verizon.  Verizon has 4G.  Let's do math...what is better, 3G or 4G?

I will be over 50 when my contract runs out.  I hope by that time Apple gets their act together and that means a better Iphone with no contracts and choices in carriers.

Apple got me a replacement phone for the one in my opinion they stole from me and gave to someone else since I was never aware of any notification sent to me if I did not endure standing in extremely long lines that my phone would be given away.

So far I am still having trouble accessing the internet in certain places in NYC with 3G and E which is short for Edge meaning the phone is worthless as a computer and Apple would say that is an AT&T problem but Apple makes me use AT&T.   Phone works as crappy as before in terms of phone calls dropping, actually worse than my 3GS getting my emails,   but the screen is some how crystal clear sharper and the camera video options way better.